Working with a personal assistant means trusting someone with the details of your business and your day. This policy explains what information TandemHelp collects, why we need it, and how we keep it safe.
Information We Collect
- Contact details: your name, email address, phone number and business name when you sign up, call, text or fill out a form.
- Request details: the tasks you ask us to handle and the context needed to do them well, such as calendar entries, vendor contacts, travel preferences or documents you share.
- Messages: calls, texts and emails between you and your assistant, kept so we can follow through and pick up where we left off.
- Billing information: what we need to invoice you and process payment. Card details are handled by our payment processor, not stored by us.
- Website usage: basic, aggregated information about how visitors use this site, such as pages viewed.
How We Use It
- To complete the tasks you ask us to take on.
- To match you with an assistant and keep your support consistent over time.
- To bill you for the service and answer account questions.
- To improve our service and the technology our assistants use.
- To send occasional service updates. You can opt out of non-essential messages at any time.
When We Share It
We do not sell or rent your personal information. We share it only when it is needed to help you or when we are required to:
- To carry out your requests: for example, sharing your name with a restaurant when your assistant books a table for you.
- With service providers: companies that help us run TandemHelp, such as payment, messaging and hosting providers. They may use your information only to provide their service to us.
- For legal reasons: when required by law or to respond to a valid request from public authorities.
How We Protect It
- Encrypted connections (HTTPS) across our website and tools.
- Access limited to the people who need it to support you.
- Account credentials you share are stored in secured tools, never in plain messages.
- Regular reviews of our security practices.
No method of storing or sending information is completely secure. If you believe your information has been exposed, contact us right away.
Your Choices and Rights
- Ask to see the personal information we hold about you.
- Ask us to correct anything that is inaccurate.
- Ask us to delete your information, subject to records we must keep by law.
- Opt out of marketing messages at any time.
Changes to This Policy
We may update this policy as our service changes. Updates will be posted on this page with a new effective date.
Contact Us
Questions about this page can go to:
TandemHelp
contact@tandemhelp.com · 305-878-0784
This page is a working draft for the TandemHelp website. Have it reviewed by a qualified legal professional before relying on it.