These terms apply when you use the TandemHelp website or personal assistance service. By using either, you agree to them.
1. The Service
TandemHelp provides personal assistance for business owners: a real person you can call or text, supported by technology, who helps with everyday tasks such as scheduling, research, coordination and follow-up. Your plan describes what is included and how quickly you can expect a response.
2. What We Will Not Do
Our assistants do not provide legal, financial, tax or medical advice, and will not take on tasks that are unlawful, unsafe, or that would mislead other people. We may decline a request that falls outside the service.
3. Your Responsibilities
- Give accurate information and the context needed to complete a request.
- Approve purchases, payments or commitments before we make them on your behalf.
- Only share accounts, documents and information you have the right to share.
- Review important outcomes, such as bookings or messages sent for you.
4. Fees and Payment
Fees are set out in your plan. Plans are billed in advance unless agreed otherwise. Costs we pay for you, such as a booking or purchase you approved, are billed back to you. Late payment may pause the service.
5. Confidentiality
We treat what you share with us as confidential and use it only to support you, as described in our Privacy Policy.
6. Your Content
You keep ownership of the documents and information you give us. Work we produce for you, such as research summaries or drafts, is yours to use.
7. Limitation of Liability
We take care with every request, but we are not liable for indirect or consequential losses, or for the actions of third parties such as vendors, airlines or venues we arrange on your behalf.
8. Ending the Service
You can cancel your plan at any time; cancellation takes effect at the end of the current billing period. We may suspend or end the service if these terms are broken or payment is not made.
9. Governing Law
These terms are governed by the laws of [Insert jurisdiction].
10. Changes to These Terms
We may update these terms. Changes will be posted on this page with a new effective date.
Contact Us
Questions about this page can go to:
TandemHelp
contact@tandemhelp.com · 305-878-0784
This page is a working draft for the TandemHelp website. Have it reviewed by a qualified legal professional before relying on it.